Terms of service

1. Using ClickNBook

ClickNBook at clicknbook.app provides a web and mobile booking platform for independent service businesses and their customers. Keep your account details accurate, protect your login, and only upload information you are entitled to share. Do not misuse the service, impersonate someone, submit misleading reviews or interfere with bookings.

Our privacy notice and cookie policy explain how we use information and storage. Optional product analytics is controlled separately through Analytics preferences; using the service or accepting these terms does not enable it.

2. Bookings with businesses

The business shown on your booking supplies the appointment service and is responsible for its services, availability and cancellation policy. Check the service, date, location, price and displayed cancellation policy before paying. A booking is confirmed once payment succeeds and the booking shows as confirmed. Contact the business about appointment changes, service complaints and refund requests.

3. Payments and cancellations

Stripe processes booking payments and provider subscriptions. The checkout shows the service price, booking fee and total before payment. Cancelling an appointment does not automatically refund a payment or impose an additional cancellation charge. See our cancellation and refund policy for the current process. Nothing here removes rights you have under applicable consumer law.

4. Provider subscriptions

Starter is £15 per month with up to 100 appointments per calendar month; Professional is £30 per month with unlimited appointments. Both include the web features listed on our pricing page. Cancelled, refunded and failed-payment appointments do not count toward the Starter allowance; pending payment reservations do. The allowance applies across businesses owned by the same account, using each business’s local calendar.

5. Trial and billing

New eligible provider subscriptions include a 14-day trial. A payment method is required. Unless cancelled before the trial ends, the selected monthly subscription starts charging after the trial. Use the billing portal to view invoices and manage cancellation. Your Stripe checkout and portal show the applicable dates and billing terms.

6. Provider responsibilities

Keep services, opening hours, prices, business contact details and cancellation policies accurate. Honour confirmed bookings and promptly handle refund requests. Collect and use client information lawfully. Do not apply later policy changes to earlier bookings. Check the current pricing page for the features included in your plan.

7. Reviews and availability

Customers signed in with the booking email can review completed appointments once. Reviews are public. Do not include private information or abusive content; report concerns to support. We may remove unlawful or misleading content or restrict misuse. Availability can be interrupted; contact support if a payment succeeded but confirmation is missing, and do not pay again until the payment has been checked.

8. Contact

For platform support, privacy requests or billing questions, email support@clicknbook.app. Include your booking reference where relevant. Never send card details or verification codes.